All our products purchased from Amazon and Megawise official store are covered by a 1-year warranty, starting from the date of purchase.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return label to Amazon.
How to find my Amazon order ID?
Step 1: Log in to your Amazon account and click “Your Order” on Account & Lists Page.
Step 2: Click “Order details” on the right order.
Step 3: You will see your order ID:
How long do you ship your order?
All orders are processed within 1-2 business days if the stock is available.
If we are out of stock on certain items, shipments may be delayed by a few days. In this case, we will contact you via email or telephone.
NOTHING HAPPENS WHEN THE POWER CORD IS PLUGGED INTO THE APPLIANCE.
Make sure the power cord is not damaged and correctly plugged into the electrical outlet and appliance.
THE UNIT IS PLUGGED IN BUT CANNOT VACUUM.
Ensure the lid is accurately closed and the opening end of the bag is correctly installed into the vacuum chamber. Check if the bag is punctured and if the foam sealing gasket is deformed or cracked.
HOW TO ENSURE A PERFECT VACUUM AND SEAL?
The machine has a pressure switch which will turn off the vacuuming process and start the sealing process.
So in order to get a perfect vacuum&seal, we need to make sure the bag's open end is all in the vacuum chamber and the vacuum chamber is locked and air tight. If the vacuum chamber gasket is in disformation or the lock is not tight either on the left of the right side, the machine may not vacuuming well. So please check on the locking and the gasket. Sometimes, when the machine has been overworked, the plastic body of the machine may also change shape because of heat, in this case please contact support. Our newer version(2022 Sept.) has an redesigned structure to minimize many of these issues.
HOW TO VACUUM AND SEAL MOIST/WET PRODUCTS?
1. Try to drip and remove the visible water on the product.
2. Make sure the upper side of the bag is dry, especially the part of the bag which will be clamped by the heating element and silicon strip.
3. Contact support if you still need help
IT KEEPS VACUUMING BUT HAS NO HEATING OR SEALING.
In this case, the machine's gasket or lock is not airtight and it fails to have enough vacuum pressure to trigger the heating element. Check the gasket and lock and try to vacuum and seal with both hands pushing the lid to help get a better air-tight seal. If still does not work, please contact our support team.
IT SEEMS TO HAVE A GOOD VACUUM AND SEAL, BUT THERE SEEMS TO BE A LOT OF AIR IN THE BAG AS TIME GOES ON.
In this case, the seal is not 100% and there is mini channels that the air could still come in. It may happen more often with moist products. To avoid this, please add another seal to your bag to have double seal protection preventing the air from getting in.
THE BAG WAS VACUUMED, BUT THE AIR RE-ENTERED.
1. Check if there is a hole or puncture on the bag. It may be punctured by sharp objects. Use a new bag if necessary. 2. Check the sealing seam. Any wrinkle along the sealing seam may cause air re-entering. If yes, simply cut the sealed edge and re-seal. 3. If there is moisture or liquid at the opening end, cut the bag and wipe it away. Then choose MOIST FOOD setting and reseal.
4. If the food has been stored for a long period of time and the bag is full of gases, it may spoil and it is suggested to discard the food.
UNIT KEEPS SUCKING AND THEN STOPPED WITHOUT SEALING
Please remove the gasket and put it back on the opposite side and try again with your hands pressing the lid to help the vacuum chamber to be air tightened.
IT STARTED BURNING HOLES IN THE BAGS I WAS TRYING TO SEAL AND THE RUBBER STRIP OVER THE HEATING ELEMENT TO SEAL THE BAGS IS GONE IT MELTED.
This happens to an older version of this product. Contact support if this happens. Our updated version of the product should minimize this issue.
ALL LIGHTS FLASHING
When overheat protection is triggered, all lights will be flashing. Please allow the machine approximately 15 minutes to cool down.
ARE THE MEGAWISE VACUUM BAGS REUSABLE?
Yes, but we don't recommend to reuse the bags as it may influence the taste.
ARE THE OTHER BRANDS OF VACUUM BAGS REUSABLE WITH THE UNIT?
Yes, but we don't recommend to use as it might not give you a perfect vacuum and seal. The MegaWise Vacuum Sealer works best with its MegaWise Vacuum Sealing Bags.
WHERE TO BUY THE MEGAWISE VACUUM SEALING STRIPS?
https://www.amazon.com/dp/B0BMV4NSBM
WHERE TO BUY THE MEGAWISE VACUUM SEALER BAGS?
https://www.amazon.com/dp/B0BFHYLM45
WHERE TO BUY THE COMPATIBLE JAR LID ATTACHMENT?
https://www.amazon.com/dp/B0B174QKV4
HOW LONG CAN I USE THE PRODUCT WHEN FULLY CHARGED?
It can be use up to two months but it will still depend on the usage of the product.
WHAT TYPE OF RECHARGEABLE BATTERY DOES IT USE?
3.7V Rechargeable Lithium
HOW LONG DOES THE SCREEN STAY ON AFTER WEIGHING BEFORE AUTOMATICALLY TURNING OFF?
It stays on for 5 minutes after the object was removed from the scale. The display goes to 0 almost immediately after removal.
CAN THIS SCALE BE CALIBRATED AND IF SO HOW DO YOU DO IT?
Yes, place the item on the scale and press TARE.
HOW TO CLEAN THE SCALE?
It's easy to clean, and simple to wipe with a dishcloth, but not recommended to clean it directly under running water.
HOW TO USE THE TARE FUNCTION?
1. Put the container on the scale.
2. Press the TARE button.
3. Place the ingredients into the container to receive the net weight.
THE "Err" APPEARS ON THE DISPLAY SCREEN.
This means that the maximum weighing weight is exceeded. Please remove the item in time to avoid damage to the product.
UNIT IS NOT HEATING UP.
Once you plug in the unit and adjust the temperature, the temperature indicator should display the current temperature.
UNIT DOES NOT TURN ON.
1. Make sure that the unit is plugged in to a working power outlet or try a different outlet.
2. Check the power cable and make sure that it's not damaged.
3. Long press the on/off button for about 3 seconds
THERE ARE SPOTS OF MINERAL DEPOSITS THAT BUILD UP AT THE BOTTOM PART OF THE UNIT.
Please note that due to water quality, a small number of deposits will likely appear inside the kettle. Please follow these steps to clean:
1. Fill the kettle with 1 cup of vinegar or lemon juice and 2 cups of water.
2. Boil this mixture in the kettle and leave it for 2 hours. Then, use a brush to gently clean the inside and wipe afterward.
3. Rinse the kettle with clean water and dry it with a soft clean cloth.
4. Repeat the steps as needed.
THE WATER IS SPURTING OUT OF THE SPOUT WHEN BOILING.
You may have overfilled the kettle. Only fill to the max mark (1.8L). Wait for 10 seconds to allow the boiling water to settle before pouring.
THE KETTLE IS NOT SWITCHING OFF AUTOMATICALLY.
Check the lid if it is firmly closed before use. Push the lid latch by pressing down until you hear a positive click.
WHAT IS THE BEST USE FOR THE HAND BLENDER?
The hand blender is perfectly suited for preparing dips, sauces, soups, mayonnaise and baby food as well as for mixing and milkshakes.
WHEN TO USE THE CHOPPER?
Chopper is perfectly suited for hard food, such as chopping meat, cheese, onion, herbs, garlic, carrots, walnuts, almonds, prunes etc.
Note: Don't chop extremely hard food, such as ice cubes, nutmeg, coffee beans and grains.
WHAT IS THE USE OF THE WHISK & MILK FROTHER?
The whisk is only for whipping cream, beating egg whites and mixing sponges and ready-mix desserts.
The milk frother is only for blending milk.
HOW TO TAKE CARE AND CLEAN THE HAND BLENDER?
1. Always clean the hand blender thoroughly after use.
2. Unplug hand blender before cleaning.
3. Do not immerse the motor part in water or any other liquid. Clean with a damp cloth only.
4. All other parts can be cleaned in a dishwasher. Do not use abrasive cleaners that could scratch the surface.
5. When processing foods with high pigment contact (e.g. carrots), the accessories may become discolored. Wipe these parts with vegetable oil before cleaning them.
WHAT IS THE SUITABLE VOLTAGE FOR THE BLENDER?
Voltage:110-120V Frequency: 50/60Hz
ARE THE ATTACHMENTS DISHWASHER SAFE?
Yes. Unplug the hand blender before cleaning. Do not immerse the motor part in the water. Clean with a damp cloth only. All other parts can be cleaned in a dishwasher. Do not use abrasive cleaners that could scratch the surface.
UNIT DOES NOT WORK
1. Make sure the power cord is plugged in correctly.
2. Make sure the drum is assembled correctly. If the drum is not locked into place, the appliance will not operate.
3. Make sure the unit is assembled according to the instructions manual.
4. If the unit still does not work, please contact our customer support.
DRUM DOES NOT OPEN
1. If there is a lot of pulp inside the drum, press[2] to release the excess pulp.
2. Check the appliance for any foreign substance or solid objects including seeds.
3. Press[R] button to dislodge stuck ingredients.
4. Do not attempt to open by force. If the drum still does not open, please contact our customer support.
UNIT STOPS DURING NORMAL OPERATION
1. Check if there's a large pieces of food stuck in the unit.
2. If the unit still does not work, please contact our customer support.
FINE LINES OR SCRATCH MARKS AROUND AUGER
It is normal. Those are moulding marks resulting from the normal manufacturing process.
JUICE LEAKS OVER THE BASE
1. Check for an excessive amount of ingredients in the hopper and/or chute
2. If you try to juice a large amount of food compared to the hopper, the components will be forced apart and juice may leak out.
3. Do not force too much food into the juicer. Push food gradually.
4. Check to make sure the Juicer flap is closed.
JUICER SHAKES WHEN IN-USE
It's normal as the auger rotates. It is not malfunction. Hard ingredients such as carrots, potato, radish, beets, etc. may cause shaking more than soft ingredients.
THERE ARE JAMS/CLOGS WHEN JUICING.
If the unit jams/clogs or stop operating, turn it off, and switch to reverse [R] for 3-5 seconds. Switch to Soft or Hard mode to continue juicing. Repeat this process if necessary. While operating in reverse the Hopper may come loose. This is normal.
CAN WE PUT FROZEN FRUITS OR VEGETABLES INTO THE UNIT?
No, as it might affect the performance of the unit.
WHEN JUICING FOODS WITH A LOT OF SEEDS SUCH AS TOMATOES OR CUCUMBERS, DOES IT CAUSE CLOGGING?
Yes, pour water through the Hopper to unclog it before continuing to juice.
WHAT TYPE OF WATER IS RECOMMENDED TO USE?
It is recommended to use distilled or demineralized water in a humidifier. Tap water can contain minerals that can build up in the humidifier and cause it to malfunction.
HOW TO CLEAN THE HUMIDIFIER?
1. The power cord must be disconnected before cleaning.
2. Clean the water tank every two or three days to prevent molding and get improved health benefits.
3. Distilled vinegar can be added. DO NOT add other detergents for cleaning.
4. Use a cotton swab to clean any hard-to-reach areas of the humidifier, such as crevices or small openings in the base or tank lid.
5. Use a soft wet towel to clean the out surface of the machine. Do not let water into the main base of the machine to avoid any electric hazards.
TIPS TO PREVENT SCALE GROWTH.
1. It is cleaner and healthier to use distilled water instead of tap water and mineral water.
2. Keeping no water. Emptying the remaining water after each use of the machine.
3. Improving the frequency of cleaning.
4. Please use citric acid and water to clean it.
CAN I ADD AN ESSENTIAL OIL?
Yes. The MegaWise 3.5L cool mist humidifier is made with anti-corrosive PP material and you can add essential oil directly to the water tank for aromatic benefits.
FILLING AND REFILLING.
When the water level is low, the humidifier will stop producing mist with the indicator light turning red. You can turn off the unit, unplug the power cord and then refill the water tank with cool water (above 40°F and below 100°F). Do not use hot water or add chemical additives. Quality essential oils are accepted.
IS THERE A WAY TO CHOOSE 1 NIGHT LIGHT COLOR?
No, the night light will continuously change 7 colors. There is a light button beside the switch knob, you can turn off the light at any time.
THERE IS NO MIST COMING OUT AND THE RED INDICATOR LIGHT LIT UP.
Make sure the water level is on or below the optimal water line. Make sure the cover is fully locked in and airtight. Make sure the Mist Power Ring is located at the bottom of the tube with the narrow end in the downside direction. The key point is to make sure that the parts are in the correct position, so you need to make a little adjustment. Please contact the support team if the issue persists.
THE MIST VOLUME IS SMALL AND THE WATER COLUMN SPRAYS OUT AFTER THE MACHINE IS TURNED ON.
There is an incrustation on the atomizing piece or it is a new machine. It might also be stored for a long time. Try to clean the atomizing piece with a swab and then change it with new water.
THE MIST IS SMELLY.
Please clean the tank thoroughly. Refer to cleaning instructions.
THE ATOMIZING IS DISCONTINUOUS WHEN THE MACHINE IS TURNED ON.
That is normal. It will improve after a while.
THE ATOMIZING VOLUME CANNOT BE ADJUSTED.
The potentiometer knob goes wrong. Please contact the support team for further assistance.
THE ATOMIZING IS INSUFFICIENT.
The air inlet is blocked. Check the air inlet. Please contact the support team if the issue persist.
WHITE DUST/PARTICLES BUILD UP IN THE HUMIDIFIER.
Try to use distilled water, or use cooling water, it should work. The white dust is actually minerals from water vapor that have been emitted by the humidifier. The white dust that is left around your home represents the minerals present in your water. In case you haven’t heard of the term “hard water,” it refers to water that contains more minerals than ordinary water. Hard water can leave spots on glassware, clothing, and other fabrics.
WATER LEAKS ONTO THE FLOOR THROUGH THE WATER TANK.
Stop using the machine and contact the support team
MIST DROPS AND SOAKS THE FLOOR.
Check on the environmental humidity level and make sure it is below 50%. Turn the mist volume lower if the environmental humidity level is relatively high to balance. Always place the humidifier on a water-resistant level surface to avoid damage. If the problem still exists even when the environmental humidity level is low, please contact the support team.
HOW TO ADD WATER TO THE UNIT?
1. Separate the water tank from the base.
2. Unlock the lid of the tank.
3. Add distilled or demineralized water.
4. Lock the lid of the water tank.
5. Combine the water tank and base, plug in, and turn on the knob to use.
CAN I ADD AN ESSENTIAL OIL TO THE UNIT? WHERE SHOULD I PUT IT?
Yes. you can add essential oils to the humidifier to create a calm and relaxed atmosphere. A few drops into the unit base.
THE RED LIGHT INDICATOR LIT UP.
When the light turns red it means that the humidifier is waterless, it will automatically shut off. Please check as well if the top unit is placed correctly and properly.
WATER LEAKS ONTO THE FLOOR.
Please try to clean the unit and pour out excess water.
THE INDICATOR DOES NOT LIGHT UP, AND NO MIST COMES OUT.
Make sure to plug in the unit and that the power socket is in good operating condition. Please contact the support team if the issue persists.
THE MIST HAS AN UNPLEASANT ODOR.
This is normal if the unit is new. Empty the water tank and allow it to stand for 12 hours before using it again.
If not, it might be that the water is polluted or stagnant. Unplug the unit, remove the water tank, pour out the water, wash the water tank, and fill the water tank with boiled or distilled water.
MIST OUTPUT IS LOW.
It might be that there is a speck of dirt blocking the sprayer. Unplug the unit and clean the sprayer.
ABNORMAL NOISE DURING THE OPERATION.
The unit is placed on an uneven or unstable surface. Unplug the unit and move it to a location with a flat even surface.
HOW TO PREVENT SCALE GROWTH?
1. It is cleaner and healthier to use distilled water instead of tap water and mineral water.
2. Keeping no water. Emptying the remaining water after each use of the machine.
3. Improving the frequency of cleaning.
4. Please use citric acid and water to clean it.
HOW TO KEEP THE UNIT CLEAN?
1. Use distilled or demineralized water.
2. Rinse out all the used water between uses. Wash the humidifier's base and water tank every 2-3 days during usage.
3. Keep the area around humidifiers dry.
WHEN SHOULD I REPLACE THE FILTER?
The filter should be replaced every 6-9 months. You may need to replace your filter earlier or later depending on how often you use your air purifier and the environment's air quality. Using your air purifier in an environment with relatively high pollution may mean you will need to replace the filter more often, even if the filter indicator is off.
You may need to replace your filter if you notice:
- Increased noise when it is on.
- Decreased air-flow.
- Unusual odors from the unit.
Note:
- For optimal performance of your air purifier, only use the official MegaWise filter.
- Remember to reset the filter indicator after changing the filter.
THE AIR PURIFIER WILL NOT TURN ON OR RESPOND.
1. Make sure the adapter is correctly plugged in. Check to see if the power adapter is damaged. If it is, stop using the unit and contact the Support Team.
2. Plug the air purifier into a different outlet.
3. The unit is malfunctioning.
4. Please contact the Support Team if the issue persists.
A VISIBLY DIRTY OR CLOGGED FILTER. HOW TO REPLACE THE FILTER?
1. Unplug the power adapter and then turn the unit upside down and remove the filter housing.
2. Remove the old filter.
3. Clean the inside of the filter housing using a vacuum hose or damp cloth and then immediately dry. Do not use water or liquids to clean the air purifier.
4. Unwrap the new filter and place it back in the filter housing.
5. Plug in the power adapter.
6. Reset the Check Filter Indicator.
CLEANING THE AIR PURIFIER.
1. Unplug the adapter before cleaning.
2. Wipe the outside of the air purifier with a damp cloth and then immediately dry.
3. Vacuum and clean the inside of the air purifier.
4. Do not use abrasive chemicals or flammable cleaning agents.
AIRFLOW IS SIGNIFICANTLY REDUCED.
1. Make sure the filter is removed from its packaging and properly in place.
2. Increase the fan speed.
3. Leave 15 in/38 cm of clearance on all sides of the air purifier.
4. The pre-filter may be clogged by large particles. Clean the pre-filter.
5. Replace the filter.
THE AIR PURIFIER MAKES AN UNUSUAL NOISE WHILE THE FAN IS ON.
1. Make sure the filter is properly in place with the plastic packaging removed.
2. Make sure the air purifier is operating on a hard, flat, even surface.
3. Check if the filter is generating noise with the airflow.
4. The unit may be damaged or a foreign object may be inside. Stop using the air purifier and contact the Support Team. Please do not repair the unit.
A STRANGE ODOR IS COMING FROM THE UNIT.
1. Clean the filter or replace it if necessary.
2. Make sure not to use your air purifier in an area with high humidity or while diffusing essential oils.
POOR AIR PURIFICATION QUALITY.
1. Increase the fan speed.
2. Make sure no objects are blocking the sides or top of the unit (the inlet or outlet).
3. Make sure the filter is removed from its packaging and properly in place.
4. Close doors and windows while using the unit.
5. Make sure the room is smaller than 132 ft²/12m². The air purifier may not be as effective in larger rooms.
6. Replace the filter if necessary.
THE FILTER INDICATOR IS STILL ON AFTER REPLACING THE FILTER.
Reset the Check Filter Indicator by following the steps below:
1. Turn on the air purifier after replacing the filter.
2. Press and hold the filter indicator for 3 seconds.
3. The filter indicator will turn off when successfully reset.
THE FILTER INDICATOR HAS NOT BEEN TURNED ON WITHIN 8 MONTHS.
The filter indicator is a reminder for you to check the filter and will light up based on how much the air purifier has been used. If you don't use your air purifier often, the filter indicator will take longer to turn on.
THE FILTER INDICATOR WAS TURNED ON BEFORE 6 MONTHS.
The filter indicator is a reminder for you to check the filter and will light up based on how much the air purifier has been used. If you run your air purifier frequently, the filter indicator will turn on sooner.
THE ADAPTER IS GETTING HOT.
This is normal. You can lower the fan speed to reduce its temperature.
WHERE TO BUY THE MEGAWISE EPI810 TRUE HEPA REPLACEMENT FILTER, ONLY COMPATIBLE WITH THE MEGAWISE OLD VERSION (NOT COMPATIBLE WITH THE 2022 UPDATED VERSION)?
https://www.amazon.com/dp/B08G13KQWV
WHERE TO BUY THE MEGAWISE OFFICIAL 2022 UPDATED VERSION OF EPI810 REPLACEMENT FILTER, ONLY COMPATIBLE WITH 2022 UPDATED VERSION, NOT COMPATIBLE WITH THE OLD VERSION?
https://www.amazon.com/dp/B09MVSB3S9
WHEN SHOULD I REPLACE THE FILTER?
The filter should be replaced every 6-8 months. You may need to replace your filter earlier or later depending on how often you use your air purifier and the environment's air quality. Using your air purifier in an environment with relatively high pollution may mean you will need to replace the filter more often, even if the filter indicator is off.
You may need to replace your filter if you notice:
- Increased noise when it is on.
- Decreased airflow.
- Unusual odors from the unit.
Note:
- For optimal performance of your air purifier, only use the official MegaWise filter.
- Remember to reset the filter indicator after changing the filter.
THE AIR PURIFIER WILL NOT TURN ON OR RESPOND.
1. Make sure the adapter is correctly plugged in. Check to see if the power adapter is damaged. If it is, stop using the unit and contact the Support Team.
2. Plug the air purifier into a different outlet.
3. The unit is malfunctioning.
4. Please contact the Support Team if the issue persists.
A VISIBLY DIRTY OR CLOGGED FILTER. HOW TO REPLACE THE FILTER?
1. Unplug the power adapter and then turn the unit upside down and remove the filter housing.
2. Remove the old filter.
3. Clean the inside of the filter housing using a vacuum hose or damp cloth and then immediately dry. Do not use water or liquids to clean the air purifier.
4. Unwrap the new filter and place it back in the filter housing.
5. Plug in the power adapter.
6. Reset the Check Filter Indicator.
CLEANING THE AIR PURIFIER.
1. Unplug the adapter before cleaning.
2. Wipe the outside of the air purifier with a damp cloth. and then immediately dry.
3. Vacuum and clean the inside of the air purifier.
4. Do not use abrasive chemicals or flammable cleaning agents.
AIRFLOW IS SIGNIFICANTLY REDUCED.
1. Make sure the filter is removed from its packaging and properly in place.
2. Increase the fan speed.
3. Leave 15 in/38 cm of clearance on all sides of the air purifier.
4. The pre-filter may be clogged by large particles. Clean the pre-filter.
5. Replace the filter.
THE AIR PURIFIER MAKES AN UNUSUAL NOISE WHILE THE FAN IS ON.
1. Make sure the filter is properly in place with the plastic packaging removed.
2. Make sure the air purifier is operating on a hard, flat, even surface.
3. Check if the filter is generating noise with the airflow.
4. The unit may be damaged or a foreign object may be inside. Stop using the air purifier and contact the Support Team. Please do not repair the unit.
A STRANGE ODOR IS COMING FROM THE UNIT.
1. Clean the filter or replace it if necessary.
2. Make sure not to use your air purifier in an area with high humidity or while diffusing essential oils.
POOR AIR PURIFICATION QUALITY.
1. Increase the fan speed.
2. Make sure no objects are blocking the sides or top of the unit (the inlet or outlet).
3. Make sure the filter is removed from its packaging and properly in place.
4. Close doors and windows while using the unit.
5. Make sure the room is smaller than 132 ft²/12m². The air purifier may not be as effective in larger rooms.
6. Replace the filter if necessary.
THE FILTER INDICATOR IS STILL ON AFTER REPLACING THE FILTER.
Reset the Check Filter Indicator by following the steps below:
1. Turn on the air purifier after replacing the filter.
2. Press and hold the filter indicator for 3 seconds.
3. The filter indicator will turn off when successfully reset.
THE FILTER INDICATOR HAS NOT BEEN TURNED ON WITHIN 8 MONTHS.
The filter indicator is a reminder for you to check the filter and will light up based on how much the air purifier has been used. If you don't use your air purifier often, the filter indicator will take longer to turn on.
THE FILTER INDICATOR WAS TURNED ON BEFORE 6 MONTHS.
The filter indicator is a reminder for you to check the filter and will light up based on how much the air purifier has been used. If you run your air purifier frequently, the filter indicator will turn on sooner.
THE ADAPTER IS GETTING HOT.
This is normal. You can lower the fan speed to reduce its temperature.
WHERE TO BUY THE MEGAWISE HEPA REPLACEMENT FILTER FOR EPI235A 2022 UPDATED VERSION (NOT COMPATIBLE WITH THE OLD VERSION WHICH PURCHASED BEFORE 21ST NOV 2022), OFFICIAL TRUE 13 HEPA FILTER FOR EPI235A?
https://www.amazon.com/dp/B091DHVJG2
WHERE TO BUY THE MEGAWISE TRUE HEPA FILTER, REPLACEMENT PARTS ONLY COMPATIBLE FOR EPI235A OLD VERSION BEFORE 21ST NOV 2022, NOT COMPATIBLE FOR 2022 UPDATED VERSION?
https://www.amazon.com/dp/B08L8QGPB8
THE UNIT IS NOT WORKING.
If your massager is not working, the first thing you should do is check the power source. Make sure that the power cord is securely plugged into a working outlet and that the switch on the massager is turned on. If it still does not work, you may need to contact the manufacturer for further assistance.
METHODS OF USE
1. Insert the plug into the power outlet.2. Press the "power switch" to turn the massager on. Press "+" and "-" buttons to adjust the different massage intensities.3. Press the "Mode" button to experience the different massage rhythms.4. All programs will automatically shut down after 15 minutes.5. After use, please turn off the massager and unplug the unit.
HOW TO CLEAN THE UNIT?
1. Unplug the massager from the power source.
2. Wipe down the massager with a damp cloth and mild soap.
3. Use a soft brush to remove any dirt or debris from the massage heads or other areas of the massager.
4. Rinse off any soap residue with a damp cloth and dry thoroughly with a clean, dry cloth.
5. If necessary, use a cotton swab dipped in rubbing alcohol to clean hard-to-reach areas of the massager.
CAN I USE THE MASSAGER IF I FEEL THE PAIN OR DISCOMFORT?
Yes, you can use the massager if you feel pain or discomfort. However, it is important to consult with your doctor before using any type of massage device. Your doctor can advise you on the best type of massage for your particular condition and provide guidance on how to use the device safely and effectively.
WHAT IS THE POWER SOURCE INPUT VOLTAGE?
AC 110V
HOW TO USE THE TWO SILICONE/RUBBER COVERS?
Take note: These are the fist-beat/two-point silicone covers that you can install only on the Peeling Thermal Therapy Massage Head for a more relaxing and comfortable massage.
1. Before using the silicone cover, make sure that the massager head is clean and dry.
2. Place the silicone cover over the massager head and press down firmly to ensure a secure fit.
3. To remove the silicone cover, simply pull it off from the massager head.
USER MAINTENANCE.
1. Read the user manual: Before using the massager, it is important to read the user manual carefully and understand how to use it properly.
2. Clean the massager regularly: After each use, wipe down the massager with a damp cloth and mild soap. Make sure to dry it completely before storing it away.
3. Store in a cool, dry place: When not in use, store the massager in a cool, dry place away from direct sunlight or heat sources.
4. Ensure that the cord is not twisted or kinked when storing. In order to prevent product damage, refrain from dropping, striking, or administering heavy pressure to the appliance.
5. Check for damage: Inspect the massager regularly for any signs of damage or wear and tear that may affect its performance or safety. If any damage is found, contact the manufacturer for repair or replacement instructions.
CAN IT BE USED ON WET HAIR?
Hair should be 100% dry when using this tool to prevent hair damage especially on chemically treated hair.
THE TEMPERATURE IS LOCKED.
Hold it down for a few seconds to unlock.
UNABLE TO ADJUST TEMPERATURE.
Press the "+" ot "-" button to achieve target temperature.
DOES NOT TURN ON.
1. Try to plug the unit to a different outlet.
2. Check if there's any damaged with the cable or the unit itself.
3. Press and hold power button to turn on/off.
TEMPERATURE IS NOT CORRECT.
- it does not move above 210 or 230 degrees.
- it is switched to Celsius.
Resolution: Please hold the + and - button simultaneously to switch it back to Fahrenheit.
HOW TO TURN OFF THE UNIT?
Press and hold the power button for 2 seconds.
THE UNIT PRODUCES A NOISE/BUZZING SOUND.
It is normal since the ionizer is working.
HOW TO GET THE BEST RESULT WHEN STRAIGHTENING YOUR HAIR?
1. Make sure your hair is dry before using a straightener brush.
2. Section your hair and action on less hair in one stroke once for thick and wavy hair.
3. Brush your hair at a slower speed.
4. Make sure your hair gets deep into the inner area of the brush.
THE LED DISPLAY SHOWS "Err".
It is a safety feature triggered when the unit reaches a high temperature. It means that the unit is unusable. Please contact our support team.
WHAT ARE THE RECOMMENDED TEMPERATURES FOR THE DIFFERENT HAIR TYPES?
It is normal as it will automatically shut off when turned on for 60 minutes.
USER MAINTENANCE.
The brush is virtually maintenance-free. No lubrication is needed. Keep all vents and openings clear of dirt or dust. If cleaning becomes necessary, disconnect the unit from the power source, and wipe the exterior with a soft cloth. If any abnormal condition occurs, unplug the unit. Allow it to cool and return it for repair to an authorized service representative only. No repairs should be attempted by the customer.
UNIT IS NOT HEATING UP
Once you plug in the unit and adjust the temperature, the temperature indicator should display the current temperature.
UNIT DOES NOT TURN ON
1. Make sure that the unit is plugged in to a working power outlet or try a different outlet.
2. Check the power cable and make sure that it's not damaged.
3. Long press the on/off button for about 3 seconds
UNIT DOES NOT CURL MY HAIR
Make sure your hair is fully dry/blow-dry before you curl it.
HOW TO TURN OFF THE UNIT?
Press and hold the power button for 3 seconds.
HOW TO ADJUST THE TEMPERATURE?
Keep pressing the power button to choose the temperature setting that is suitable for your hair. The temperature display will increase or decrease the current temperature.
THE RECOMMENDED TEMPERATURE FOR THE DIFFERENT HAIR TYPES.
Fine/thin/normal textured hair | 300-340°F/150-170°C
Wavy or curly hair | 340-395°F/170-200°C
Coarse, very thick hair | 395-430°F/200-220°C
LOCK & UNLOCK.
1. The temperature will flash before the setting temperature and automatically locks the appliance after the temperature is reached.
For the purpose of accidental wrong operation during styling. A ""LOC"" reminder will be shown on the display screen when any button is pressed. Quickly double-press the power button to UNLOCK.
2. The appliance automatically shuts off in 1 hour.
USER MAINTENANCE.
Keep all vents and openings clear of dust, dirt, and hair spray. Turn off the appliance before cleaning and disconnect the plug from the power outlet. Let it cool down, and wipe the exterior with a cloth. If any abnormal condition occurs, unplug the unit, allow it to cool down, and return it for repair to an authorized service representative only. No repairs should be performed by the consumer.
WHAT IS TENS AND EMS?
Transcutaneous Electrical Nerve Stimulatior(TENS): It stimulates nerves, muscles and cells continuously and gently by a current of appropriate intensity and frequency, and stimulates the body to produce morphine naturally, blocking and relieving pain signals. Because it uses electricity, it is also classified as a link of "natural therapy".
Electronic Muscle Stimulatior(EMS): For the relaxation of muscle spasms, increasing range of motion, reduction and prevention of muscle atrophy, re-education of muscles and increasing local blood circulation. For relief from minor pain (joint pains, muscle aches, etc) and stress. To strengthen muscles, improve overall appearance, and enhance your physical training.
NOT POWERFUL ENOUGH
1. The unit has multi preprogrammed massage modes, 10 levels of strength adjustable by increasing or decreasing steadily. You have an option to choose a suitable mode and intensity.
2. Check the manual how to increase the intensity.
ELECTRODE PADS DOESN'T STICK WELL
1. Moisten the sticky part of the pads with a small amount of water to activate the gel.
2. If the issue still persist, please contact our customer support.
THERE IS PICTURE BUT NO SOUND/SOUND STOPPED WORKING AFTER FEW USES
1. Make sure to turn off the Dolby audio option in audio output setting or change the audio output setting to "PCM" mode or other mode(when the customer is playing a video from DVD player/Amazon fire stick/Chromecast/Apple TV and other devices).
2. Choose to play files without Dolby Audio or convert the audio format of the files to .aac before playing (when the customer is playing from USB flash disk or mobile phone and tablets).
3. Use the laptop to play the sound(when the customer is playing videos from a laptop).
4) Try to use a external speaker or headphone.
5) If the issue persists, please contact our customer support.
THERE IS SOUND BUT NO PICTURE
1. Cables and adapters such as: A 30-pin dock connector connected to a video cable, A Lightning to 30-pin adapter connected to a video out cable, VGA adapters doesn't support HDCP according to Netflix Help Center(it should be universal though).
2. If it happens every few minutes, it's probable an overheating problem, please contact our customer support.
GIANT BLACK SPOT ON THE IMAGE(LEFT)/DISCOLORED(YELLOWISH) SCREEN(RIGHT) / THE UNIT AUTOMATICALLY SHUTS DOWN EVERY FEW MINUTES
1. Do dust removal regularly and do not leave it in the open.
2. Put the projector in a well-ventilated position(at least 30cm from any obstacles and do not put near hear source).
Note: If the screen displayed yellowish spot, the lens has been damaged permanently, in this case we will send a replacement and please follow the 1st and 2nd step to prevent it from happen again.
DOESN'T TURN ON
Check if the power cord is working or not and if all the cords are connected properly to the main unit.
Note: If the indicator lights up but the projector doesn't turn on, then the projector itself is broken; if the indicator doesn't light up, there is a possibility that the projector is alright but the power cord is not working, you may suggest the customer to find another power cord to try it out if convenient.
SCREEN FLICKERING/WHITE LINES/OTHER COLORED LINES
The LCD screen inside the projector has loose contact.
NOT BRIGHT
1. Our projector is a budget projector designed for home entertainment at night or with lights off and curtains closed.
2. Put the projector no further than 3m away from the wall/screen.
3. Use professional projector screen/wall paint to get better performance.
NOT CLEAR ENOUGH/IMAGE CAN'T BE FOCUSED AT THE SAME TIME
1. The projector should be put in a upright position and face the wall/screen straightforward, then rotate the keystone correction to get a rectangular image, then rotate the focus ring to get a well focused screen.
2. Our projector is for home use only.
3. Ensure to put the projector within recommended distance.
TOO NOISY
1. Do not sit too close to the projector.
2. There are dust or other foreign objects impeding the cooling fan's working.
3. The cooling fan will start at a high speed so it will seem very noisy when started. Similarly the cooling fan in a personal computer would be very noisy when just started but get quitter after a while.
CANNOT CONNECT TO SMART PHONE/TABLET
1.1 Wired Connection:
for iPhone, it needs a lightning to HDMI or lightning to VGA adapter/cable(with power supply*)
for Android phone, it needs a MHL to HDMI cable/adapter(with power supply*) and the phone should be MHL compatible (Check MHL compatible devices at: www.mhltech.org/devices.aspx?tid=1)
NOTE: there are two kinds or these adapters/cable: active and passive; active means it needs external power supply to work and only active cable/adapter can work with our projector
1.2 Wireless Connection
To connect the projector with phone/tablet wirelessly, the customer needs to purchase a wireless display dongle like Chromecast
2. Select HDMI or VGA as source according to the connector the customer uses
3.(Wired) For iPhone, turn on Airplay(Mirror Display) and trust the device, then it will shows the screen automatically.
For Android phone, turn on """"Developers Option"""" and enter """"USB debugging mode"""" and trust the device then it should work
4. If you already tried all above correctly and it still doesn't work, please contact our customer support.
HOW TO TURN THE PICTURE UPSIDE DOWN WHEN HANGING ON THE CEILING
1. Choose set up, click ""ok""./br>
2. Then chose the ""projection mode"".
3. Choose one by one to check on the right mode, there has the front ceiling mode, front desktop mode etc.
WHAT ARE THE TYPES OF ENGINE THAT ARE SUITABLE FOR THE JUMP STARTER?
Our 1500A is suitable for petrol engines up to 7L and diesel engines up to 5L. While, the 2500 A is suitable for petrol engines up to 8L and diesel engines up to 8L.
HOW TO JUMP START YOUR CAR?
1.Turn on your jump starter and ensure it has a charge of over 50%.(Charge fully before initial use).
2.Insert jumper cables into the jumping port. The digital display will light up.
3.Connet the red clamp to the positive(+) terminal and the black clamp to the negative(-) terminal of the car battery.
4.Start your engine.
HOW TO CHARGE MOBILE DEVICES OR TABLETS?
1.Plug cable of your cell phone or tablet into one of the two USB charging ports.
2.Press the power button.
HOW TO USE THE LED FLASH LIGHT?
Press and hold the power button for 2 sec to turn on the LED flashlight, short-press to switch modes(high/SOS/strobe). Press and hold for 2 sec again to turn off.
HOW TO RECHARGE THE JUMP STARTER?
The Type-C charging port provides faster charging speed than normal DC input charging port. The Jump Starter can be charged in two ways.
A. Use a 5V universal adapter to charge the jump starter. The 5V phone charger or wall adapter is suitable.
B. There is no need to use the adapter. You can directly plug the type-C cable into USB charging ports such as USB power strip or car charging port..
Note: The charging speed depends on the charging power and the charging adapter is not included.
HOW TO KEEP THE JUMP STARTER'S BATTERY HEALTHY?
1. Store the jump starter in a cool, dry place when not in use.
2. Charge the battery regularly, even if you don't plan to use it right away.
3. Avoid overcharging the battery by unplugging it once it is fully charged.
4. Avoid leaving the jump starter in direct sunlight or in a hot car for extended periods of time.
5. Clean the terminals of the jump starter with a damp cloth and baking soda solution to prevent corrosion and ensure proper connection when using it.
HOW TO DETERMINE THAT THE UNIT IS CHARGING?
To determine if the unit is charging, you can check the indicator lights. The 4 indicator lights should be flashing.
HOW CAN I TELL THAT MY UNIT IS FULLY CHARGED?
There are 4 red LED lights, if all are lit the unit is charged.
MY CAR IS COMPATIBLE WITH THE DEVICE BUT UNABLE TO START.
The performance of the jump starter depends on many external factors, such as the age of the engine, weather conditions, remaining power, etc. If you encounter being unable to start your car engine, we recommend you fully charge the device, clear off any dust or dirt from the electrodes of the car battery, and then try again. But remember to allow the device to cool for at least 60 seconds after each attempt. Don't make repeated attempts to start your vehicle.
THE BATTERY RUNS DOWN IMMEDIATELY to 0% AFTER ONE START ATTEMPT. WHY DOESN'T IT HOLD A CHARGE?
It is normal for electronic products with built-in batteries to discharge over long periods. With this in mind, we recommend you charge the device from time to time, even if it has not been used.
THE JUMPER CLAMPS OF MY UNIT ARE BROKEN. WHERE I CAN BUY THE COMPATIBLE REPLACEMENT?
https://www.amazon.com/dp/B0166Y9FHW
Ask a Question
If you have any questions or comments for us, fill out the form below and we'll get back to you within 48 hours. You may also email us directly at support@megawise.com or chat with one of our 24*7 Amazing Chat Support Specialists.
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